You will be notified via e-mail if your order does not qualify for Free Shipping. If this happens your order will be placed on hold awaiting your approval. We will not fill your order or charge your credit card without your approval. Hold orders will automatically cancel after 7 days. 

We may cancel parts from your order that are on national backorder or that have been discontinued from GM. At this point the balance of your order will be shipped.

Arizona residents will be charged GLENDALE sales tax.  All local pick up orders will be charged GLENDALE sales tax.

We ship all Ground orders using FedEx or U.S.P.S. (at our discretion) and do NOT ship any item considered Hazardous Material.

REFUSED or RETURN TO SENDER packages will be treated as a NEW RETURN and the RESTOCK FEE will apply!

Express Shipping: (1 Business Day, 2 Business days) 

In stock items will ship within 1 business day of order placement. Out of stock items will ship your selected shipping method once they are received by us. EXPRESS SHIPPING is not available for oversized items.

No order processing, shipping or delivery on weekends. 

Example- 2 day delivery in stock order placed Friday A.M. should ship Friday P.M and you should receive it Tuesday.

Expedited Shipping: (2-4 business days 48 states only) In stock items will ship within 1 business day of order placement. Out of stock items will ship your selected shipping method once they are received by us from GM. You will be notified via e-mail if your order contains oversized items that require additional money for shipping.

Free Shipping: (3-7 days 48 states only)

In stock items will ship within 1-2 business days of order placement. Out of stock items will ship your selected shipping method once they are received by us from GM. You will be notified via e-mail if your order contains oversized items that require additional money for shipping.

Free Shipping: 

Free Shipping Offer is valid for a single package. Package must be 36" x 20" x 10" or smaller and weigh less than 10 lbs. You will be notified via e-mail if your order does not qualify for free shipping. Offer is limited to the continental United States and does not include Alaska or Hawaii. Excludes oversized, heavy or extremely fragile items. Example of oversized, heavy or fragile items are any Body Parts, Glass, Bumpers, Bumper Cover (Fascia), Exhaust Parts, Fender, Hood, Fuel Tanks, Wheel Liner, Engines, Transmissions, Brake Rotors, Wheels or any other oversized item larger than 36" x 20" x 10"..... We will no longer ship Hood Insulators 

Handling Charge:

At checkout, there will be a $ 8.95 Handling Charge added to every order including LOCAL PICK UP orders to cover the cost of our monthly website maintenance fees, advertising, boxes, and packaging materials.    

We ship all Ground orders using FedEx or U.S.P.S. (at our discretion) You will be notified by e-mail if your order contains oversized parts and your shipping charges have been increased.

Most products listed in our catalog are in stock or are immediately available from our warehouse. If we have it, it goes out as soon as possible usually within 48 hours. Depending on the availability from General Motors, we can have product shipped to you in seven to ten business days. Sometimes it can be quicker, but use the 7 -10 number as an "average".  

NOTE: The parts listings in this online catalog do not reflect our inventory and/or actual availability. This catalog does display special order and some discontinued or vintage items. Discontinued or vintage parts are not offered at a discount and will be billed at MSRP. You will be contacted by e-mail if your order contains any discontinued or vintage items that have a price change. Discontinued or vintage items are not returnable.

Oversized GROUND Shipping charges on larger parts such as hoods, bumpers, quarter panels, etc. are aprox $95.00 - $250.00 per piece... 48 states only. (Engines, Transmissions, Large body parts)

Orders totaling over $300.00 will require a Direct Signature by the card holder at the time of delivery. We apologize for any inconvenience this may cause.

Minimum 48 State Shipping is $0. Minimum Alaska and Hawaii Shipping is $25.00. We do not ship Internationally.

We will take back most returns for 30 DAYS from the date the order was placed. Just pack the part up in its original package and send it back.  DO NOT WRITE ON THE BOX see procedure below RETURNS WILL NOT BE ACCEPTED AFTER 30 DAYS.
 
We have a 20% RESTOCKING FEE on all returns except cores 

Shipping charges are not refundable.

Handling charges are not refundable

Once placed an order can NOT be canceled 

CORE RETURN POLICY

Cores must be returned within 30 days. (at your expense)

Cores must be a factory OEM part in the original GM box or package. Aftermarket cores or cores without the GM package will not be accepted. Aftermarket cores or cores without the GM packaging that are returned to us will be thrown away and no credit given. We will not ship unaccepted cores back to you. GM will not accept aftermarket cores.

Cores must not have any  physical  damage to receive credit.

NEW RETURNS

•  No Refunds will be issued after 30 DAYS 
•  Parts orders without a VIN are not returnable.
•  20% Restocking Fee on ALL returns except cores 
•  No return on any electrical parts even if the package is unopened.  An electrical item is anything that has power to it or through it.
•  No return on special order parts. 
•  No return on discontinued or vintage parts.
•  No return on clearance Items  

 We just ask for a couple of courtesies. We cannot take back used, installed or tried parts. No return on any electrical parts. Parts must be resaleable and in their original packaging with labels attached. Cores must be drained if applicable and in their original packaging.The box is just as important as the part. Do not write on the box and make sure all GM labels are not removed or crossed out. You do not need a return authorization, but we would like to be informed via e-mail so we can expect the part and credit the correct account in a timely manner when it gets here. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria.

  
               Return Procedure 
 
· E-mail info@gmpartsoutlet.net with your invoice # and reason for return.  
· All returns must include a copy of your invoice. 
· Ship at your expense using a trackable shipper

Ship to:

BELOW IS AN EXAMPLE OF A NON RETURNABLE ITEM

Items that do not meet the criteria above will be shipped back to you at your expense.

Price Match Policy

GM Parts Outlet has the lowest price on Genuine GM Parts and Genuine GM Accessories. At GMPartsOutlet.net, We believe in offering Genuine GM Parts and Accessories direct to the customer at below wholesale prices. Other sites might offer the part for less then charge a high shipping amount. In the event another GM Dealer on the internet has a lower price after shipping and handling charges, we will match their total delivered price. That's right, GM Parts Outlet matches other GM Dealer websites. Again keep in mind that we match the total price shipped, so that would be after shipping, handling, packaging fees and any fuel surcharges. We do not match sites like ebay or Amazon.

 If you'd like us to price match please email us at info@gmpartsoutlet.net with "Price Matching" as the subject and the message must contain all of the following

• Your vehicle information (Make, Model, Year and VIN Number)
• Part or Part Number of the item you are looking for
• GM Dealer Website (www.gmdealer.com)

We will verify the price on the GM Dealers website, not via e-mail or phone. If you do not have a part number and only a description of the item we will look it up in our GM Catalog then search the part number on the GM Dealers website to get their total delivered price. We will only match a price by specific part number.
Attn Arizona Residents: We will match the other dealers total deliverd price but must add City of Glendale Sales Tax to the matched total. 
Large or oversized items that require additional freight charges will be matched on a case by case basis. These items do not quote properly in ours or other dealers websites.
Price matching items being shipped to Alaska or Hawaii will be done on a case by case basis.

WARRANTY

TERMS AND CONDITIONS

Prices on this website are for online purchases only.
Web prices will not be honored for phone or in-store purchases.

We occasionally offer discount coupon codes. Only one coupon code may be used per order
 
This is a third party parts catalog provided by partswebsite.com to GMPartsOutlet.net customers and offers an alternate method of shopping for the part you need. This is not a GM catalog and is not owned or updated by GMPartsOutlet.net. The illustrations and pictures in this catalog are to be used as a guide only. Actual product may differ from what is shown. Please contact us for correct part numbers or part information.

NOTE: The parts listings in this online catalog do not reflect our inventory and/or actual availability and should only be used as a reference guide. This catalog does display special order and some discontinued or vintage items.

Having trouble finding the correct parts you need? Feel Free to use the MORE OEM Catalog above or Contact Us with your VIN and let our parts professionals find the exact part for your application. Unlike the online 3rd party catalog, the OEM Parts Catalog we use is provided to us from GM. It’s a bit more detailed in most areas, and we can help find those hard to find parts not listed in the online catalog our customers use. 

The material in this Website could contain technical inaccuracies, pricing, illustration or other errors.  

We Aggressively Prosecute Credit Card Fraud:

We take fraud seriously. It is a crime to purchase products using a false or stolen credit card, or false or stolen credit card numbers. Further, it is a crime to misuse the charge back process to obtain a refund for goods that you obtained fraudulently. Whether you are the victim, or the perpetrator of fraud, be assured that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. We submit all fraudulent orders, as well as the IP address used to perpetrate the fraud, to the United States Federal Bureau of Investigation (FBI) and the United States Secret Service for prosecution to the fullest extent of the law. In addition, we will work with cardholders, credit card companies, and local authorities to pursue fraud offenders.

Fraud offenders not only take advantage of online merchants and consumers, but they also abuse the system the Internet community relies on for its normal operation. This abuse will continue the trend of merchants either refusing to sell products to those with free email services, mail drops, or different ship-to addresses, or completely refusing to sell their products online.

FBI - http://www.ic3.gov/default.aspx

Secret Service - http://www.secretservice.gov/ectf.shtml